Utility Billing Clerk
About This Position
Position Summary
The Utility Billing Clerk performs responsible clerical and customer service work in support of the City’s Water and Sewer utility billing operations. This position assists with maintaining accurate utility account records, processing payments, handling service requests, and providing front-line customer service to residents and contractors. Work is performed under the supervision of the Financial Services Director.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
How to Apply?
Must submit a cover letter, resume and three (3) references. Send completed submittal via email or to the address below:
City of Florida City
Attn: Human Resources
404 West Palm Drive
Florida City, Fl 33034
305-247-8221
Responsibilities
Utility Billing & Account Maintenance
Maintain and update utility billing records for water and sewer accounts.
Process new service applications and close-out service requests.
Assist with account adjustments and billing inquiries.
Ensure accurate posting of payments and service changes.
Cash Receipting & Financial Processing
Receive utility payments and other City revenue.
Post payments into the City’s cash receipting system and General Ledger.
Balance daily receipts and assist with reconciliation processes.
Maintain accurate financial documentation and records.
Customer Service & Front Desk Support
Provide friendly in-person customer assistance at City Hall.
Answer multi-line telephone system and respond to inquiries in a high volume setting.
Direct calls and visitors to appropriate departments.
Handle general public inquiries in a professional and courteous manner.
Administrative Support
Prepare letters, memoranda, reports, and other documents as requested.
Sort, scan, and file correspondence and utility documentation.
Maintain organized filing systems (electronic and physical).
Assist other Finance Department staff as needed.
Minimum Qualifications
Physical Requirements
Ability to sit or stand for extended periods while performing clerical duties.
Frequent keyboarding and computer usage.
Manual dexterity to operate office equipment.
Ability to bend, stoop, reach, and retrieve files.
Visual acuity and hearing within normal ranges (with or without correction).
Ability to handle stressful situations and maintain accuracy under pressure.
Minimum Qualifications
High School Diploma or GED required.
One (1) year of administrative or clerical experience preferred.
Experience in a Utilities Department or municipal finance environment preferred.
Basic knowledge of accounts payable or cash receipting preferred.
Proficiency in Microsoft Office applications.
Ability to pass required background screening for employment with the City of Florida City Finance Department.
Work Environment
Work is performed primarily in an office setting at City Hall.
Position requires regular interaction with the public.
Not eligible for remote work.
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